Support
We read every message.
Email admin@chispots.com and we will get back to you. There is no phone line and no ticket portal — one address, monitored by the people who build the app.
Reporting content or a user
The fastest route is inside the app. Every post, comment, story, message, profile and place has a report action, and you can block any user from their profile. Reports made in the app reach our review queue directly, and we aim to act on them within 24 hours.
If you cannot reach the app — or the report concerns someone's immediate safety — email admin@chispots.com with "Report" in the subject line and tell us what you saw and where.
Accounts under 16
Chispot is for people aged 16 and over. If you believe an account belongs to someone younger, email admin@chispots.com. We terminate accounts we find to be underage and delete the associated data.
Your account and your data
- Forgotten password — use "Forgot password?" on the login screen. We email you a six-digit code.
- Deleting your account — Settings › Manage account › Delete account. This is permanent and removes the places you own along with their posts. See Delete your account for what is deleted and what is kept, or if you no longer have the app.
- A copy of your data, or a correction — email us and we will help. See the Privacy Policy for what we hold and what rights you have.
Something is broken
Tell us what you were doing, what happened, and which phone you are using. A screenshot helps more than anything else.